Best WhatsApp Chatbot Tools in 2024 [Free & Paid]

Companies interact with their customers more dynamically thanks to artificial intelligence (AI) chatbots.

Using these tools not only automates interactions, but also improves operational efficiency and customer experience.

This article explores a selection of key features and pricing models of the top WhatsApp chatbot platforms.

1. Agentbot

Agentbot is an easy-to-use platform designed specifically to simplify building and managing AI chatbots for WhatsApp. It suits businesses of all sizes, making it a robust option for those looking to leverage WhatsApp for customer service, marketing, or customer engagement.

Key Features:

• No coding knowledge is required to design and implement your chatbot.
• Seamless integration with other messaging channels like Facebook Messenger, Telegram and SMS.
• Equip your chatbot to handle basic queries and solve common problems efficiently.
• Valuable insights into chatbot performance through comprehensive reporting and analytics.

Prices:

Agentbot pricing starts at around $99 per month on a pay-per-conversation basis. This plan is ideal for low-volume interactions.

2. MessengerPeople

MessengerPeople is an all-in-one communication platform designed to manage customer interactions across multiple messaging apps. It offers seamless integration with the official WhatsApp Business API.

Key Features:

• Manage all your customer interactions from a single platform, including WhatsApp, Facebook Messenger, Telegram, Apple Business Chat, and more.
• Build sophisticated chatbots visually using a drag-and-drop interface.
• Segment your audience based on demographics, interests, or past interactions.

Prices:

MessengerPeople offers two plans: Pay per message or Pay per monthly active user. For precise pricing numbers, contact their sales team.

3. Gupshup

Gupshup is a popular platform that caters to businesses looking to leverage the power of WhatsApp for customer engagement, marketing, and sales. It is a conversational AI platform with tools for messaging and chatbot development.

Key Features:

• Seamless integration with the official WhatsApp Business API.
• Uses Natural Language Processing (NLP) to understand user intent and provide relevant information.
• Integrate your chatbot with other popular messaging channels like SMS, RCS, Telegram and Facebook Messenger.
• Efficiently reach a wide audience through broadcast messaging.

Prices:

Gupshup charges a standard fee of $0.001 USD per message.

4. Simplified

Simplified AI Chatbot leverages advanced AI algorithms and machine learning techniques to learn from the data provided. It continuously analyzes user interactions and feedback to improve its responses over time, ensuring accuracy and relevance. Plus, it offers unlimited access to URL-based training so your chatbot can learn from a wide variety of online resources.

Key Features:

• User-friendly interface for building chatbots.
• Seamless integration with WhatsApp API.
• Advanced natural language processing (NLP) capabilities.
• Analytics and reporting for performance tracking.
• Customizable templates for quick setup.

Prices:

It offers a free forever plan with 1 chatbot. However, the Pro plan starts from $12 per month for 5 chatbots.

5. Landbot

Landbot takes a unique approach to WhatsApp AI chatbots. Instead of focusing on traditional chat interactions, you can create “conversational landing pages” directly within the WhatsApp messaging platform.

Key Features:

• Design interactive landing pages within WhatsApp chats.
• Embed lead capture forms within your conversational landing pages.
• Integrates with popular marketing automation tools and CRM platforms.
• Track the performance of your conversational landing pages with built-in analytics.

Prices:

It offers a free plan and the paid plan starts from $34 per month, including 100 messages.

6. Tidio

Tidio is a complete customer service platform that offers a suite of tools designed to streamline communication and improve customer experience. While it goes beyond AI chatbots for WhatsApp, Tidio offers robust functionality for building and managing them on this platform.

Key Features:

Manage customer interactions from a single platform.

• It integrates seamlessly with the official WhatsApp Business API.
• No coding knowledge required.
• Offers a built-in ticketing system to manage complex customer queries.
• Internal collaboration between customer service teams.

Prices:

It offers a free plan and a starter plan starting at $29 per month.

7. Respond.io

Respond.io provides a powerful solution for managing conversational workflows across multiple messaging channels, including WhatsApp. You can manage all customer interactions from one centralized platform.

Key Features:

• Seamless integration with WhatsApp, Facebook Messenger, Instagram, Telegram and other popular channels, making communication easy without having to switch between apps.
• No coding experience required.
• Handle basic queries, answer frequently asked questions, and resolve common customer issues 24 hours a day.
• Use NLP to understand the intent behind users’ messages.
• Provides features like internal chat, notes, and task management to streamline team workflows.

Prices:

The team plan starts at $79 per month, ideal for small teams.

8. Sinch Engage

Sinch Engage is a comprehensive communication platform that offers omnichannel customer engagement capabilities. It integrates with the WhatsApp Business API, allowing businesses to leverage chatbots on the platform.

Key Features:

• Manage customer interactions across multiple messaging channels, potentially including WhatsApp, within a single platform.
• Integrate Sinch Engage with CRM or marketing automation tools to optimize data flow and improve customer experience.
• Gain insights into chatbot performance and customer interactions on WhatsApp.

Prices:

It offers a 14-day free trial. However, the Starter plan starts from $199.

9. Live Person

LivePerson positions itself as a leader in conversational AI solutions. It offers an end-to-end platform that integrates AI-powered chatbots with the ability to seamlessly transfer conversations to live agents.

Key Features:

• Uses Natural Language Processing (NLP) to understand user intent and provide relevant answers.
• It integrates seamlessly with the official WhatsApp Business API.
• Seamless handoffs from chatbot to live agents, ensuring a seamless customer experience.
• Live agents receive the chatbot’s entire conversation history when taking over an interaction.
• Prioritize data security and comply with industry regulations.

Prices:

Not publicly available. A custom quote can be sent to your sales team.

The implementation of AI chatbots on WhatsApp is a significant step towards modernizing and optimizing digital marketing and customer service strategies. Each platform reviewed has distinctive features, ranging from seamless integration to advanced natural language processing and performance analytics. 

These tools are designed to meet the diverse needs of businesses in the digital age, with options ranging from free plans to scalable enterprise solutions.